FAQ's
What are your Embroidery Styles?
We carry monogrammed gifts from a variety of vendors. However, we do monogram many of the bags on our website. The embroidery styles for the bags that we embroider in house can be seen at http://www.invitecottage.com/embroidery-styles.
How do you enter initials for monograms?
On all of our products, we ask that you enter the first name initial, middle name initial, last name initial. We will rearrange the initials for monograms where the last name initial is larger in the center. For example, Susan Elizabeth Williams would be entered as SEW on all of our products, regardless of the monogram style that is selected.
What is your Return Policy?
Personalized items may not be returned unless the product is defective. If Invite Cottage has made a mistake in the personalization on an item, we will gladly replace it for the correct item, as well as pay for the return shipping. Items that are returned due to change of heart may be returned with prior approval from Invite Cottage at the customer's expense. Non-personalized items must be returned within 7 days of receipt of the item and may incur a restocking fee.
What is your typical turnaround time?
Many of our items are produced by our vendors and drop shipped to you, the customer. The vendor turnaround times vary, but are typically within two weeks, unless otherwise noted. In house monogrammed items usually ship within 1 week except during the busy holiday season. Invitation orders printed in house will ship within 3 business days after proof approval.
What are your cutoff times for shipping?
We normally turn non-personalized and non-printed orders around within 2 business days. If you request overnight shipping, please understand that this applies to the actual shipping time, rather than the turnaround time in house. If the item is personalized, please allow for the normal 10 business days (unless otherwise noted) prior to overnight shipping. If the item is non-personalized, we need 2 days in house turnaround prior to shipping by Overnight shipment to you.
Do you provide a proof for custom printed invitations?
Yes, we do provide complimentary email proofs within 2 business days! You may make changes to your original order up to three times after submission. After each revision, a proof will be emailed to you. The proof will be for copy, layout, spelling, etc. and will be shown on white paper, not on your invitation.
I cannot see the styles image for the product that I want to order...what's wrong?
Changes are that your popup blocker has prevented the image from coming up OR the image came up behind the browser screen in which you are viewing our website. Try minimizing the InviteCottage.com screen and see if the image is behind it. If not, then check the pop up blocker settings for your browser. You may just need to allow pop ups from www.Invitecottage.com.
How can I contact you?
Click on the Contact Us button in the main menu for online email and phone number.
How do I pay for my order?
We accept Visa, Mastercard, Discover, American Express & Paypal and Personal Check payments. You may enter in the information on our secure payment page, or if you prefer, you may call us with the information. If you pay by check, please mail it to us, and your order will be processed upon receipt. Payments are processed upon placing your order. When entering your credit card information, please be sure to include the billing address that is associated with your credit card. Also, if paying by credit card, please be sure that the "Credit Card" choice is selected.
Do you have cards & gifts that are not shown on the website?
YES!!! We have a store full of merchandise. Only a portion of the inventory is shown on our website. So, if there is a particular item that you are looking for that you do not see, please email or call us. We will also special order anything for orders over 100 pieces.
How long have you been in business?
We were establised in 1990. Since then, we have grown to service many of Raleigh, NC's invitation customers. Since we have outgrown our space, we felt that our best move would be to the internet!
Shipping Information
Most orders are shipped by USPS Priority Mail, which arrive within 2-3 days within the Continental U.S. Larger items such as giftware are typically shipped by FedEx Ground. Many of our items are drop shipped directly from the manufacturer. Their shipping methods vary depending on the item.
If I change my mind about my order, how long do I have to cancel it?
We hope that you do not feel the need to cancel your order, but if you do, we ask that you notify us within 1 hour of placing your order to receive a full refund. Most of our items are custom produced, therefore, after 1 hour, the order will be in production and cannot be cancelled.
Do the Invitations all include envelopes?
YES...all invitations include envelopes.
What is the weight of the invitation papers?
Unless otherwise specified, all invitations are made of 80# card stock for a nice quality, heavy invitation. These will all print nicely in either an inkjet or laser printer.
What is your turnaround time on custom printed invitation orders?
We print most invitations in house. For those, we will provide an email proof to you within 2 business days of receiving your order. Once the proof is approved, we will print and ship the invitations to you within 3 business days. If we are tying ribbons for you, production time can be as much as one week after proof approval. If you are in a rush for your order, please call us to check on current production times, as they fluctuate due to the number of orders that we have in house at any given time.
Why do I need to create an account to place an order?
Due to the personalized nature of our products, we may need to contact you with questions about your order. We often need to try reaching a customer by email &/or phone to expedite the order as much as possible. We will use your email address for future communication regarding sales, new products, etc. All promotional emails include an easy to use Unsubscribe button.
I'm having trouble viewing choices...what do I do?
Most likely, your internet program Popup Blocker is preventing the screen from being viewed. Try disabling your Popup Blocker, and it should work. Also, sometimes a popup will come up behind the screen that you are viewing, so try minimizing your page, and the popup might be there. If all else fails, call us a (919) 781-7616.
