Do you provide a proof for custom printed invitations?
Yes, we do provide complimentary email proofs within 2 business days! You may make changes to your original order up to three times after submission. After each revision, a proof will be emailed to you. The proof will be for copy, layout, spelling, etc. and will be shown on white paper, not on your invitation.
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What is your typical turnaround time?
Orders printed in house will ship within 3 business days after proof approval. Many of our items are produced by the manufacturer. Their turnaround times vary, but are typically within two weeks. Please allow two weeks in house for most monogrammed items. Other, longer, turnaround times will be noted on the product description.
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What are your cutoff times for shipping?
We normally turn around orders within 2 business days. If you request overnight shipping, please understand that this applies to the actual shipping time, rather than the turnaround time in house. If the item is personalized, please allow for the normal 10 business days (unless otherwise noted) prior to overnight shipping. If the item is non-personalized, we need 2 days in house turnaround prior to shipping by Overnight shipment to you.
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How can I contact you?
Click on the Contact Us button in the main menu
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How do I pay for my order
We accept Visa, Mastercard & Paypal and Personal Check payments. You may enter in the information on our secure payment page, or if you prefer, you may call us with the information. If you pay by check, please mail it to us, and your order will be processed upon receipt. Payments are processed upon placing your order. When entering your credit card information, please be sure to include the billing address that is associated with your credit card. Also, if paying by credit card, please be sure that the "Credit Card" choice is selected.
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Do you have cards & gifts that are not shown on the website?
YES!!! We have a store full of merchandise. Only a portion of the inventory is shown on our website. So, if there is a particular item that you are looking for that you do not see, please email or call us. We will also special order anything for orders over 100 pieces.
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How long have you been in business?
We were establised in 1990. Since then, we have grown to service many of Raleigh, NC's invitation customers. Since we have outgrown our space, we felt that our best move would be to the internet!
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Shipping Information
Most invitation orders are shipped by USPS Priority Mail, which arrive within 2-3 days within the Continental U.S. Larger items such as giftware are typically shipped by FedEx Ground. Many of our items are drop shipped directly from the manufacturer. Their shipping methods vary depending on the item.
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What is your Return Policy?
Personalized items may not be returned. If Invite Cottage has made a mistake in the personalization on an item, we will gladly replace it for the correct item.
Non-personalized items must be returned within 60 days of receipt of the item.
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If I change my mind about my order, how long do I have to cancel it?
We hope that you do not feel the need to cancel your order, but if you do, we ask that you notify us within 12 hours of placing your order to receive a full refund. Many of our items are custom produced, therefore, after 12 hours, the order will be in production and cannot be cancelled.
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Do the Invitations all include envelopes?
YES...all invitations include envelopes.
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What is the weight of the invitation papers?
Unless otherwise specified, all invitations are made of 80# card stock for a nice quality, heavy invitation. These will all print nicely in either an inkjet or laser printer.
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What is your turnaround time on custom printed invitation orders?
We print most invitations in house. For those, we will provide an email proof to you within 2 business days of receiving your order. Once the proof is approved, we will print and ship the invitations to you within 3 business days. If we are tying ribbons for you, production time can be as much as one week after proof approval. If you are in a rush for your order, please call us to check on current production times, as they fluctuate due to the number of orders that we have in house at any given time.
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