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need assistance? 919.781.7616 or info@invitecottage.com

Customer Service

Contact us:

Contact us by email at info@invitecottage.com or by phone at (919) 781-7616.  We are able to reply to emails faster than phone calls.  We are in the office from 9am - 4pm EST, Monday - Friday.

Returns & Replacements

  • Personalized items are non-returnable.  If a mistake is made in production, Invite Cottage will replace the item.  Invite Cottage does not replace items damaged from normal wear and tear after 30 days.
  • Non-personalized items must be returned within 7 days of receipt and prior approval must be given by Invite Cottage.
  • On Sale Items that are Blank Stock are not returnable.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original containers. Return shipping charge and original shipping charge to the customer will be the responsibility of the customer on approved returns.
  • Blank stock quantities of 20 or more items are not returnable.

 

Order Cancellations

Due to the custom production of our products, orders may only be cancelled within one hour of order submission.  After that, personalized orders may not be cancelled.

Rush Orders

We are able to accomodate Rush Orders on many of our products.  Please call us at (919) 781-7616 or email us at info@invitecottage.com to inquire about if a product is eligible for rush service.

Turnaround Times

Most of our products are produced within two weeks of receiving your order.  Products that take longer than two weeks have the turnaround times in the product descriptions.  Shipping time is in addition to in house production time.

Privacy & Security

We value your privacy and security. Please click here to read our complete Privacy Policy.